Frequently Asked Questions
What are the hours of operation for Trizone Fitness?
- Trizone is open 24 hours a day, 7 days per week….we NEVER close!! However, our staffed hours are as follows:
- Monday – Thursday: 8:00am to 7:00pm
- Friday: 8:00am to 4:00pm
- Saturday: 8:00am to 12:00pm
- Sunday and Public Holidays: Unstaffed
Can I loan my card to my spouse, partner, friend or other relative?
No, membership at Trizone Fitness cannot be loaned however you can transfer your membership if you no longer wish to use it or are relocating out of the area.
How can I book in for Small Group Training sessions?
You can book in for a workout up to two hours before the start of each session. There are three ways to book in:
- Online via the Member Portal
- Calling the front desk on 6388 8930
- At the front desk.
Non-members can purchase session packs or pay for a drop in session however members have first preference to all available spaces so it’s always best to ring ahead. Please be aware all group training sessions are capped with a maximum attendance number and all sessions close within five minutes of the start time due to WHS policies.
I have relocated or moved house/property; do I need to contact the centre to update my details?
Yes. It is very important that you update any new address or contact details that may have changed since you first joined Trizone Fitness.
My credit/bank card has been lost/stolen. Do I need to contact the centre to update my details?
Yes. It is very important that you update any card details that may have changed since you first joined Trizone Fitness so that we can successfully debit your nominated card for weekly dues so you avoid the $10 failed transaction fee. Please contact the club on 6388 8930 or make the change in person at the front desk during staffed hours.
I’ve purchased a ten or twenty visit pass. When does it expire?
Ten visit passes expire three months from the date of purchase. Twenty visit passes expire six months from the date of purchase. The possibility of extension is available only when a medical certificate is provided. To view your visit pass expiry date, login into our member portal (is this possible?). N.B there are no expiry dates on 10 visit crèche passes.
What are the conditions of entry for Trizone Fitness?
Minors (under age 16) are only permitted entry to the centre if they are accompanied b an adult/legal guardian. Towel usage is a condition of entry (and they are to be placed on the equipment prior to use) for the Health Club. Towels can be purchased from our retail shop. Patrons must wear clothing appropriate for training (in particular, closed shoes designed for athletic purposes).
Can I bring non-members to Trizone Fitness?
Yes. However, if you would like to bring along a non-member to workout with you it must be during staffed only. No access is permitted for non-members or drop in guests outside the staffed hours unless a trial pass with the security access card has been purchased. A casual entrance fee of $15* will apply to each guest you bring in unless they have a trial pass. For more information on trial passes please see the ‘Take us for a test run’ button on the home page. *Access fee only and does not apply to a Group Training session or Yoga class. Please see all fees here
Are lockers available?
Yes. Lockers are available to members and drop in guests however it does not guarantee the availability of lockers at any given time. Trizone Fitness does not accept responsibility for items which are lost or stolen from the lockers or other areas of the centre and its surrounds.
How can I provide feedback?
You may provide feedback or submit a complaint verbally to any staff member in the centre. You may also submit a written complaint by completing a feedback form. Forms are located adjacent to the water fountain within the centre. If you provide your name and contact details our manager will be in contact with you within 48 hours to discuss. Alternatively, you can complete the online feedback form located here.
What parking facilities are available for patrons of the Centre?
Yes there is heaps of free parking (no time limits apply presently) in the car park opposite Trizone Fitness.
Is there a creche available for young children?
Yes. The Kidz Club is available for members with children aged 6 weeks to 6 years old.
The Kidz Club is open Monday to Friday.
How can I freeze my membership?
Suspensions allow you to freeze your membership when you can’t attend.
- Suspensions are available for Direct Debit Memberships only. Term memberships do not include Suspension.
- Suspension requests must be made for a minimum seven (7) day period. Suspension requests may take up to five (5) business days to be processed
- Suspension requests cannot be back dated.
- Members can suspend their membership for up to eight (8) weeks within a calendar year.
- A suspension need to be in increments of 7 days (1 week).
- A suspension fee of $5 per weeks applies.
- Members cannot put their membership on Suspension if their account is in arrears.
How can I cancel my membership?
Cancellations must be completed in person at the Front Desk. To discuss your membership cancellation please contact our Customer Service team on 6388 8930.
You may cancel your contractual term within 48 hours of enrolment – no refunds
- Used personal training sessions and in-house charges must be paid in full to cancel
- All dues paid will be honoured in membership time
How do I book a session?
Members can make a SGT, PT or crèche booking one of three ways:
- online via the Member Portal on this website
- over the phone with our Customer Service Team at 6388 8930
- at the Front Desk
When does my Direct Debit membership expire?
All direct debit memberships are continuous after the initial minimum term has been met. The responsibility to cancel is with the member.
Can I get a health fund receipt?
Members with health insurance may be eligible to claim a rebate for their membership from their insurer. Please be advised that the conditions determining whether a rebate can be claimed vary greatly from one Health Fund Provider to another. This includes the level of cover and GP referral with supporting documentation. Please contact your Health Fund Provider directly for further information. We can print you a receipt of your membership if you require one. Please contact our front desk between 8am and 12pm Monday to Friday to arrange a copy.